No matter how good your wellness and safety program is, workplace injuries are an eventuality. Preparation is key. It is crucial to have a well-established internal claims process for handling all injuries. This will ensure that any injured employee gets care in the most expedient manner possible. In addition, your process must ensure that the proper notifications are given to the required agencies. Satisfying both of these requirements via a well-designed internal claims process protects employee health as well as the legal status of your company.
Companies with a streamlined internal claims process get their workers the care they need and get them back to work sooner. They also protect themselves against breaking important reporting regulations. There are several key steps to ensuring your internal process runs smoothly.
Utilizing a claims triage service can be a key ingredient to streamlining the claims process. These services provide multiple benefits for both employees and employers. From the employee standpoint, workers will get the appropriate and targeted care they need with less wait time. This is obviously a morale booster. If an employee goes to an emergency room when they should have gone to an urgent care, they will likely be forced to wait longer for care. A triage service will direct them toward the most appropriate care given their injury. For employers, these services reduce overall claim frequency, cut the costs associated with large claims, and reduce the number of fraudulent claims.
Written by Ross Amato and Nickalas Oates
Work Comp Specialists